Refund policy
SACRED SHE ART COLLECTION RETURN & REFUND POLICY
At Sacred She Art Collection, each piece is made to order specifically for you. We want you to feel confident when placing your order and want your artwork to arrive exactly as intended.
Because our artwork is produced specifically for each order, please review the following policy carefully before making your purchase.
MADE-TO-ORDER ITEMS
Sacred She artwork is made to order through our professional production and fulfillment partner, Gelato.
Because production begins specifically for your purchase, we do not accept returns or exchanges due to:
• Change of mind
• Ordering the wrong size
• Selecting the wrong frame or product option
• No longer wanting the item
• Personal preference
• Minor color differences caused by screen or display settings
Please carefully review the artwork, size, frame or product options, shipping information, and other order details before completing your purchase.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
If your artwork arrives damaged, defective, or you receive an incorrect item, please contact Sacred She Art Collection within 7 days of delivery.
When contacting us, please provide:
• Your order number
• A description of the issue
• Clear photographs showing the damage, defect, or incorrect item
• Clear photographs of the packaging, including any visible damage
Please keep the artwork and its original packaging while your claim is being reviewed.
We may request additional photographs or information when necessary to evaluate the issue.
Once your claim has been reviewed and approved, we will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.
REPLACEMENTS
When an order qualifies for a replacement because it arrived damaged, defective, or incorrect, a replacement may be produced and shipped at no additional cost to the customer.
Because replacement products are also made to order, production and shipping time will be required.
Please do not return a damaged or defective item unless Sacred She Art Collection specifically instructs you to do so.
REFUNDS
Approved refunds will be issued to the original payment method used to place the order.
Once a refund has been issued, your bank, credit card provider, or payment service may require additional processing time before the funds appear in your account.
Sacred She Art Collection does not control financial institution processing times.
ORDER CANCELLATIONS
Because our artwork is made to order, production may begin shortly after an order is submitted.
If you need to request a cancellation, please contact us immediately.
We will make every reasonable effort to accommodate your request; however, cancellation is not guaranteed once your order has entered production.
If production has already begun, the order may no longer be eligible for cancellation or refund.
ORDER CHANGES
If you need to change your artwork selection, size, frame or product option, or shipping information, please contact us immediately.
Changes cannot be guaranteed once an order has entered production.
Customers are responsible for reviewing all order information carefully before completing checkout.
INCORRECT SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address.
Orders that cannot be delivered because of an incorrect or incomplete address provided by the customer are not automatically eligible for a refund or free replacement.
If you notice an address error after placing your order, contact us as soon as possible. We cannot guarantee that shipping information can be changed once production or fulfillment has begun.
Please refer to our Shipping Policy for additional information regarding addresses and returned-to-sender packages.
LOST ORDERS
If you believe your order has been lost in transit, please contact us as soon as possible so we can review the tracking information and determine the appropriate next steps.
Lost-package claims may be subject to shipping carrier and fulfillment partner requirements and reporting deadlines.
Packages marked as delivered by the shipping carrier are not automatically considered lost.
Please review our Shipping Policy for additional information regarding lost or missing packages.
COLOR & DISPLAY VARIATIONS
We make every effort to represent Sacred She artwork accurately through our product photographs and mockups.
However, colors may appear slightly different depending on your device, monitor, phone, tablet, screen brightness, and display settings. Minor differences between the digital representation and the finished printed artwork are not considered defects and do not qualify for a return or refund.
CUSTOMS, DUTIES & INTERNATIONAL ORDERS
Customs duties, import taxes, and other charges imposed by a customer's destination country are not refundable by Sacred She Art Collection.
Please review our Shipping Policy for complete information regarding international shipping and customs.
SALE & PROMOTIONAL ORDERS
Orders purchased using a discount code or during a promotional sale remain subject to this Return & Refund Policy.
A discounted purchase does not affect your ability to contact us regarding an item that arrives damaged, defective, or incorrect.
EXCEPTIONS
Nothing in this policy is intended to limit any rights or remedies available to customers under applicable consumer protection laws.
Where applicable law provides rights that cannot legally be excluded or restricted, those rights will apply.
QUESTIONS OR PROBLEMS WITH YOUR ORDER?
If you experience an issue with your Sacred She order, please visit our Contact page and send us a message.
For order-related concerns, please include your order number so we can assist you as efficiently as possible.
We ask that damaged, defective, or incorrect items be reported within 7 days of delivery so that we have sufficient time to investigate the issue with our fulfillment partner.