Shipping policy
SACRED SHE ART COLLECTION SHIPPING POLICY
Thank you for shopping with Sacred She Art Collection. Each piece is created with intention and produced specifically for your order. Please review the information below before placing your order.
MADE-TO-ORDER PRODUCTION
Sacred She artwork is made to order through our professional production and fulfillment partner.
Because your artwork is produced specifically for your order, production time is required before your order can be shipped.
Estimated delivery dates shown at checkout may include both production and shipping time. Delivery estimates are not guaranteed and may vary depending on the product ordered, destination, production location, shipping method, order volume, carrier conditions, and other circumstances outside of our control.
WHERE YOUR ORDER IS PRODUCED
Sacred She works with a global production and fulfillment network.
Whenever possible, orders may be produced at a facility located closer to the delivery destination. However, production locations may vary depending on product availability, capacity, inventory, and other fulfillment considerations.
For this reason, we cannot guarantee that an order will be produced or shipped from a specific location.
SHIPPING RATES & DELIVERY ESTIMATES
Available shipping methods, shipping costs, and estimated delivery information will be displayed during checkout when applicable.
Please carefully review your shipping information before completing your purchase.
Delivery dates are estimates and are not guaranteed. Once a package has been transferred to the shipping carrier, delays caused by the carrier, severe weather, transportation disruptions, customs, holidays, or other circumstances outside of our control may affect delivery.
TRACKING YOUR ORDER
When tracking is available for your shipment, tracking information will be provided after your order has been produced and shipped.
Please allow time for tracking information to become active after receiving your shipping notification. In some cases, tracking updates may be delayed while the package moves through the carrier's network.
Please make sure the email address provided during checkout is accurate so that you receive important order and shipping updates.
INCORRECT OR INCOMPLETE SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address after placing your order, please contact Sacred She Art Collection as soon as possible and include your order number and correct shipping information.
Because made-to-order products may enter production quickly, we cannot guarantee that an address can be changed once an order has been submitted or entered production.
Sacred She Art Collection is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.
Additional shipping or replacement costs resulting from an incorrect customer-provided address may be the responsibility of the customer.
RETURNED-TO-SENDER PACKAGES
Packages may occasionally be returned to the sender due to an incorrect or incomplete address, an unsuccessful delivery attempt, failure to collect a package, or other carrier-related circumstances.
If your tracking information indicates that your package has been returned to sender, please contact us with your order number so we can review the situation and determine the available next steps.
Additional costs associated with reshipping an order may apply when the return resulted from incorrect customer-provided shipping information or failure to receive or collect the package.
LOST OR MISSING PACKAGES
If your tracking information has not updated for an extended period or you believe your package may have been lost in transit, please contact us as soon as possible.
We will review the tracking information and, when appropriate, work with our fulfillment partner and/or shipping carrier to investigate the shipment.
Please contact us promptly regarding suspected lost shipments. Claims and available resolutions may be subject to fulfillment partner and carrier reporting deadlines.
A package marked "delivered" by the carrier will not automatically be considered lost. If tracking shows that your package was delivered but you cannot locate it, please check the delivery area, household members, neighbors, building management, or other safe locations where the carrier may have left the package before contacting us.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
We want your Sacred She artwork to arrive in the condition it was intended to be enjoyed.
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.
Please include:
• Your order number
• A description of the issue
• Clear photographs of the affected item
• Clear photographs of the packaging, including any visible damage
Please retain the product and its original packaging while your claim is being reviewed.
Eligible damaged, defective, or incorrect orders will be reviewed and handled in accordance with our Returns & Refunds Policy and our fulfillment partner's quality procedures.
INTERNATIONAL SHIPPING
Sacred She Art Collection may offer international shipping to eligible destinations.
International delivery times may vary depending on the destination, production location, carrier, and customs procedures.
International customers are responsible for providing accurate delivery information and for reviewing any import requirements applicable to their destination.
CUSTOMS, DUTIES & IMPORT TAXES
International orders may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country or local authorities.
Where these charges are not collected at checkout, they may be the responsibility of the recipient.
Sacred She Art Collection does not control customs processing times or charges imposed by government authorities, and customs-related delays may affect estimated delivery times.
MULTIPLE PACKAGES
Depending on the products ordered and available production locations, items within the same order may occasionally be produced or shipped separately.
If this occurs, your order may arrive in more than one package and at different times. Separate tracking information may be provided when available.
ORDER CHANGES & CANCELLATIONS
Because Sacred She artwork is made to order, production may begin shortly after an order is submitted.
If you need to request a change or cancellation, please contact us immediately.
We cannot guarantee that an order can be changed or canceled after it has entered production.
Please carefully review your artwork selection, size, frame or product options, shipping address, and other order details before completing checkout.
DELIVERY DELAYS
While we want every Sacred She order to arrive as quickly as possible, occasional delays can occur.
Sacred She Art Collection is not responsible for delays caused by shipping carriers, severe weather, customs processing, transportation disruptions, incorrect customer information, holidays, or other circumstances outside of our reasonable control.
If you experience an unusual delay, please contact us and we will assist you in reviewing the available shipping information.
QUESTIONS ABOUT YOUR ORDER?
If you have questions about shipping or an existing order, please visit our Contact page.
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
Thank you for choosing Sacred She Art Collection.